TITLE: Never Split the Difference:
Negotiating as if your life depended on it.
AUTHOR: CHRIS VOSS
Amazon Link: Never Split the Difference
Being a former FBI agent with over 15 years experience under his belt, Chris Voss has manage to negotiate hostage situations in the US, Philippines, Ecuador, Haiti, Colombia among other countries.
In Never Split the Difference, he takes the experiences learnt in hostage situations & war zones and gives an intricate way on how these can be applied: be it in hostage negotiations, in the boardroom, within the home among others.
Each chapter begins with a real life hostage situation he handled and how he, and his team, managed to pacify the situation. At the end of the chapter, Voss gives the lessons to be learnt and real life examples he and others (mostly his students) used in order to gain an upper hand against a counterpart.
Some of the techniques he recommends include: Mirroring, labelling, calibrated questions and the 7-38-55 rule.
Spoiler Alert: ' No deal' is better than a bad deal 😊